Frequently Asked Questions

How long does shipping take?

Orders for our body oils and fragrance oil products are typically processed within 1–3 business days. Our shipping policy indicates that shipping times vary based on your location, but most orders, including hand-dipped incense and scented oils, arrive within 3–7 business days after processing.

Do you offer order tracking?

Yes. Once your order, which may include any incense, ships, you’ll receive a tracking number via email for your order tracking convenience.

What if my order arrives damaged?

If your items, such as our body oils or hand-dipped incense, arrive damaged, please contact us within 7 days with photos of the issue. We’ll gladly replace the item or offer a solution.

Can I return or exchange my purchase?

Yes — as long as the items are unused, unopened, and in their original packaging. For more details on our return exchange policy, please see our full Refund Policy.

Contact Us

If you need help choosing the right fragrance oils or have questions about our scented oils, we’re always happy to assist. Email: Tanyatemple@departmentofscentsemporium.com Response Time: Within 24–48 hours.