Last Updated: February 15, 2026

Welcome to Department Of Scents Emporium. This page includes all store policies, shipping details, and customer information in one place so everything is clear and easy to understand before you place an order.

We are a small business based in Waterbury, Connecticut, specializing in fragrance oils, body oils, and hand-dipped incense.

 Shipping Policy

We ship all orders within the United States.

Orders are typically processed within 1–3 business days.

Once shipped, delivery times depend on your location and the shipping carrier.

• Free shipping on orders over $50 
• Tracking information is provided when available 
• Delivery delays caused by carriers are outside our control 

Please ensure your shipping address is correct at checkout.

All sales are final due to the nature of fragrance oils, body oils, and hand-dipped incense.

We do not accept returns or exchanges.

• Fragrance oils 
• Body oils 
• Incense products 
• Clearance or sale items 
• Gift cards 

If you have any issue with your order, please see the section below for damaged items.

We carefully pack every order, but if something arrives damaged or incorrect, we will help resolve it.

Please contact us within 48 hours of delivery and include:

• Your order number 
• Clear photos of the issue 

We will review the situation and make it right as quickly as possible.

At Department Of Scents Emporium:

• We do not cut or dilute fragrance oils 
• We sell oils as they are received from trusted suppliers 
• We hand-dip our incense in-house for consistent quality 

Please note that fragrance may smell slightly different from person to person based on skin type, environment, and usage.

We ensure all products are new, authentic, and free from manufacturer defects at the time of sale.

• Misuse or improper handling 
• Normal wear or storage-related changes 
• Personal scent preference 
• Allergic reactions or sensitivities 
• 
  

If you believe there is a defect, please contact us within 7 days of receiving your order with photos and details.

We respect your privacy and only collect information needed to process your order and improve your experience.

• Name, email, phone number 
• Shipping and billing address 
• Order and payment details (processed securely) 

We do not sell your personal information.

Your data is only used for:

• Order fulfillment 
• Customer support 
• Website improvement 
• Optional marketing emails 
• 
  

By using our website or placing an order, you agree to our store policies.

We reserve the right to:

• Update pricing or product information 
• Correct errors on the website 
• Refuse service in cases of misuse or fraud 

All content on this website, including product descriptions and branding, belongs to Department Of Scents Emporium and may not be reused without permission.

We are not responsible for issues caused by third-party services such as payment processors or shipping carriers.

No. We source high-quality fragrance oils and sell them as received without altering or diluting them.

We are based in Waterbury, Connecticut.

Yes. We ship throughout the United States and offer free shipping on orders over $50.

All sales are final due to the nature of fragrance products.

Skin type, body chemistry, and environment can all affect how a scent develops.

Keep them in a cool, dry place away from direct sunlight.

If you have any questions about your order or policies:

 Tanyatemple@DepartmentOfScentsEmporium.com
Waterbury, Connecticut